Last updated: 5 October 2026
We want you to be happy with your Kaalpanikaa order. If something isn’t right, you can ask for an exchange or a refund on eligible items.
Time window
Please raise your request within 7 days of delivery.
Eligible items
To be eligible, the item must be:
- unused, unwashed and unaltered;
- returned with its original tags and packaging;
- free of stains, perfume or makeup marks.
If an item arrives damaged, defective or different from what you ordered, please tell us as soon as possible within the same 7 days. Share photos of the item and the package so we can sort it out quickly.
How to request an exchange or refund
- Email support@kaalpanikaa.com or WhatsApp +91 97109 71010 with your order number.
- Tell us whether you would like an exchange (for example, a different size) or a refund, and why.
- For damaged, defective or wrong items, include clear photos.
- We will reply with the next steps, including how to send the item back.
Please do not send items back without contacting us first.
Exchanges
Exchanges depend on the size or item you want being in stock. If it is not available, we will offer you a refund instead.
Refunds
- Refunds are processed after we receive the returned item and check that it meets the conditions above.
- For prepaid orders, the refund goes back to your original payment method.
- For Cash on Delivery orders, we will refund to a bank account or UPI ID that you share with us.
- We will confirm by email or WhatsApp once your refund has been processed.
Return shipping
We will explain how to send the item back, and any return shipping cost, when we approve your request.
Questions
Email: support@kaalpanikaa.com
WhatsApp: +91 97109 71010
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM